Redeem an Access Code
How to redeem a HeyMotion access code from a video, launch or beta invite. Codes are entered on your account page, are limited to a set number of accounts, and grant a paid plan for a set number of days with no card and no cancellation.
An access code turns on a paid plan for a set number of days without a card and without a subscription. Codes come from videos, launches and beta invites, and each one is limited to a fixed number of accounts — once those are claimed, the code stops working for everyone.
#Redeeming a code
You need a HeyMotion account, because a code grants a plan and a plan has to belong to somebody. The free account is free, takes an email and a password, and does not ask for a card.
- Create a free account at heymotion.io/account, or sign in if you already have one.
- On your account page, find Have an access code? in the Plan card.
- Type the code and press Redeem.
The Plan pill at the top of that card changes the moment it works, and the line under it tells you the date your access runs until. If somebody gave you a link with the code already in it, the box is filled in for you — you still have to press Redeem, so a code is never spent by a link preview or a stray refresh.
#What happens when time runs out
Nothing you have to do anything about. On the end date the account returns to Free on its own: no charge, no card on file, no subscription to cancel, and nothing to remember. Work you made while the code was active stays in your account.
If you want to keep the paid features past the end date, upgrade normally from the same account page at any point — see Manage Your Subscription.
#If the code doesn't work
The message on screen tells you which of these it is.
"That code isn't valid." The code was mistyped, or it was never a code. Capital letters and stray spaces are fine — they're ignored — so check the characters themselves.
"This account has already used that code." Codes are one per account, permanently. If you have two accounts, check whether you redeemed on the other one; signing in with the right email is the fix, not a second redemption.
"All spots for this code are gone." The code hit its account limit. These caps are exact — the database serialises redemptions, so the last spot is handed to exactly one person — and there is no waitlist behind it. The plans are the way in from there.
"You're already on a plan that includes everything this code grants." You are on the same plan or a better one, so redeeming would either change nothing or take features away. The code is deliberately not spent in this case, so you can hand it to somebody who can use it.